Account Supervisor

New York, United States | Full-time | COVID-19 remote

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OVERVIEW

Barbarian is seeking a fearlessly eager and tech-savvy Account Supervisor to manage key lines of business for a global electronic brand. The Account Supervisor will be responsible for building and maintaining strong client relationships while flawlessly executing agency deliverables. They must be well-versed in digital advertising and be able to lead teams across Strategy, Analytics, Creative, Tech, and Project Management. The Account Supervisor must be able to foster strong relationships with both internal teams and agency partners, given the integrated nature of the business. They will be responsible for wearing the execution “hat” while supporting the strategy and growth of the business.

ROLE + RESPONSIBILITIES

Manage key lines of business for a global electronics brand, consisting of project work spanning from website creation/development/management to digital/social campaigns.

  • Client Management
    • Oversee day-to-day client relationships and be available to step in for senior-level decision making
    • Be a strategic advisor by understanding your clients’ wants vs. needs and offer solutions that help their business succeed
    • Clearly communicate with your client and ensure always-on alignment throughout a project
    • Build a relationship with your client based upon trust and respect - be able to push back when necessary and negotiate accordingly
    • Be able to speak to the process, status, and historical account background on your clients’ business
    • Demonstrate strong presentation skills that encourage participation and effect desired outcomes for meetings
    • Anticipate your client's needs/reactions and act accordingly

 

  • Agency Management
    • Inspire, mentor, and manage the career growth of a team of Account Executives
    • Be a counterpart to team leads across Strategy, Analytics, Creative, Tech, and Project Management
    • Keep your team focused on the most important elements of a project that will push it forward
    • Manage the development, execution, and maintenance (as needed) of deliverables within the account.
    • Provide client guidance, direction, and expectations to internal teams
    • Evaluate all work through a strategic lens of whether it is on the brief, overall feasibility of it, and budget limitations
    • Remain responsible for overall quality of delivered work
    • Ensure all work is client-ready by paying close attention to detail
    • Confidently support your team to deliver creative and innovative ideas that meet client objectives
    • Remove barriers for your team and pitch in when possible
    • In partnership with Project Management, coordinate the development of projects and ensure they are meeting deadlines

 

  • Account Director Partnership
    • Collaborate with your Account Director to negotiate proposals and budgets with your client, making necessary modifications and arranging contract signing (including the writing of scopes of work)
    • Support your Account Director on tactical initiatives for the client business; maintain focus on short-term deliverables while understanding the client’s long-term goals.
    • Provide key status updates to your Account Director and prioritize items that require higher-level management or attention
    • Build trust and a close relationship with your Account Director by consistently delivering great work, demonstrating your mastery of the account, and keeping your clients pleased with Barbarian

 

  • New Business & Agency Growth
    • Identify areas of opportunity & organic growth and develop strong proposals that communicate Barbarian’s POV/recommendation
    • Proactively pursue opportunities (outside of organic growth on managed accounts) that may result in new workstreams
    • Partner with Creative, Strategy, and Tech leads to provide client recommendations for new innovative tools, vendors, and technologies.
    • Be an active scholar of the Internet. Read the trades, the blogs, etc.

 

EXPERIENCE REQUIREMENTS

  • 4+ years of account management experience in digital advertising & passionate about your career
  • Interested in technology & electronics - a bonus if you have first-hand experience
  • Ability to add structure and process when the project plan is unclear/undefined
  • A calm and cool demeanor
  • A confident communicator
  • Project management-esque ability to effectively manage and delegate
  • Ability to multitask several different projects at once
  • Resourcefulness and flexibility
  • Positive outlook and good interpersonal skills
  • Resourceful, thoughtful, ambitious, humble, and business-minded
  • Interested in being a part of best-in-class creative work, and understand the value of it in a world saturated with bad advertising
  • Always asking questions, always pushing to do better, and never afraid to admit what you don’t know
  • Ability to prioritize what needs to be done based upon a variety of internal and external variables

  

REPORTING:

The Account Supervisor will report to the Account Director

 

Barbarian is an equal opportunity employer (EOE). We strongly support diversity in the workforce.