Program Manager

Dallas, Texas, United States | Full-time | Fully remote

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Barbarian is looking for an experienced Program Manager to ensure operational success throughout a client engagement, across disciplines. The Program Manager will manage product and service programs from inception through completion, ensuring successful delivery and deployments against defined processes.

We are looking for a proactive, well-rounded individual who can solve problems, manage team dynamics, manage project financial performance, clearly communicate status, and drive progression towards dates. This individual is also responsible for building, coaching, and leading teams against the said process to ensure successful deliveries.

 

Role and Responsibilities

  • Lead multi-disciplinary teams to facilitate the process of developing effective strategies, briefs, and deliverables
  • Work with creative, technical, UX, and strategy leads to manage the project lifecycle from end-to-end, mobilizing and driving the integrated team towards forward progress, action, and results
  • Own program operations, including workflow, documentation, and coordination with account teams and partner agencies
  • Track and report on performance, ensuring each piece of the program is delivering above and beyond promised value for clients
  • Be a trustworthy point of contact for clients; managing client expectations and either implementing resolution of project-level issues or escalating to appropriate internal parties to develop a solution and ensure successful delivery
  • Proactively communicate schedule and scope changes; escalates program issues internally and with the client
  • Analyze processes continuously for refinement; executing measures for optimization 

Requirements

  • 7+ years of project management, account management, and/or business analyst experience at a digital or design agency - industry experience is a must
  • Work experience managing projects with Marketing and Advertising Technology (e.g. DMP, DSP, SSP, DCO, CDP, CMS, DAM, etc.) 
  • Experience managing Salesforce Marketing Cloud and/or Adobe Experience Cloud implementations preferred 
  • 1 or more project management certification(s) a plus; such as Project Management Professional (PMP), Certified Scrum Coach (CSC), Certified Scrum Trainer (CST), Project Management Institute's (PMI) Agile Certified Practitioner (PMI-ACP) certification, SAFe® Agilist
  • Experience using JIRA
  • Understanding of business requirements, user stories, and acceptance criteria 
  • Ability to provide proactive and assertive leadership in problem-solving, managing the financial success of projects, maintaining timelines, and reducing waste
  • Ability to effectively work across departments with diplomacy and a firm understanding of other’s roles and perspectives, while building trust with team members
  • Experience managing multiple projects effectively and efficiently
  • Ability to view problems in context at the system level and align solutions with the strategic direction of our clients and company
  • Experience with multiple application lifecycle management solutions
  • Experience thriving in a collaborative, cross-functional agency environment
  • Strong organizational, communication skills, both oral and written
  • Excellent interpersonal skills
  • Positivity and patience when solving problems
  • A positive attitude, flexibility, and a sense of humor

 

Barbarian is an Equal Opportunity Employer (EOE). We strongly support diversity and inclusion in the workforce.