Senior Business Analyst (Freelance)

New York, United States Contract

Our client, a major technology company, is revamping its online customer service efforts. To help, we are building a swat team of experienced professionals to consolidate, streamline and redefine customer service content and processes to provide great customer service now, and better scaling in the future. To this end we need a seasoned Senior Business Analyst to create the right solutions quickly and efficiently.

 

You will:

  • Not wait for the answers, you find alternative paths through the organization and involve the right people at the right time.
  • Facilitate a shared understanding, help resolve conflicts and ensure that when the solutions are delivered, the business truly owns that this is what they wanted and is prepared to use it.
  • Have a strong eye for scope. You realize that implementation constraints nearly always get in the way of achieving the full vision the first time out, so you keep a close eye on value and feasibility and guide stakeholders toward a set of requirements that can actually get implemented.
  • Facilitate working meetings in both workshop and via a virtual setting (via conference calls or web meetings.) You use active listening techniques to ensure stakeholders feel heard.
  • Uncover how the business processes, data, and software system flows operationally using business analyst tools such as requirements models and data modeling techniques.
  • Create clear and concise documentation.
  • Manage yourself to commitments and deadlines
  • Communicate project status regularly to clients and other team members.
  • Conduct follow up feedback sessions with business teams on an ongoing basis.
  • Effectively communicate your insights and plans to cross-functional team. members and management.


We are looking for…

  • 6 to10 years experience in enterprise business analysis, systems analysis.
  • Strong written and verbal communication skills including technical writing skills.
  • A people person, able to adapt to fast changing and demanding client environments.
  • Someone calm and able to bring conflicting stakeholders together, and roll with unexpected change while always squeezing the most out of a project.
  • Proven experience mapping business processes, anticipating requirements, identifying opportunities for improvement, both technology and operations related; streamlining current systems processes to improve efficiency and scalability.
  • Ability to analyze data to draw business-relevant conclusions, using data visualization techniques and tools to communicate those opportunities.

 

Barbarian is an equal opportunity employer (EOE). We strongly support diversity in the workforce.